Accepting payments through Mercurie
Let patients pay you for appointments, phone or video consults, and triage requests right inside Mercurie. You connect your ownRazorpay account, so the money lands directly in your bank — Mercurie never holds your funds and doesn't take a cut of the consultation fee.
In short
You connect your Razorpay account once → set your consultation fee → patients pay you directly when they book or request care → you set the final amount when you wrap up the visit. Mercurie just wires the payment to your gateway; you remain the merchant of record.
Connect your payment account
An organization admin opens Billing → Payments and chooses Connect with Razorpay. The quickest path is the one-click connect: you authorize Mercurie to create payments on your Razorpay account — no copying of API keys. If you don't have a Razorpay account yet, you can create one during the same flow.
Prefer to use existing API keys? There's a manual option too — paste your Razorpay Key ID and Key Secret from your Razorpay dashboard (Settings → API Keys).
Complete Razorpay KYC (one time)
Razorpay verifies your clinic before you can receive money — PAN, bank account, and basic business details. This is a one-time step handled on Razorpay's side; once it's approved, your account shows as Connectedin Mercurie and you're ready to collect. Settlements to your bank follow Razorpay's normal schedule.
Set your fees
Each provider sets their consultation fee on their public profile (fee + currency) — the amount patients are asked to authorize for an appointment or a phone/video consult. You can always charge less, or nothing, at the end of the visit (Step 5).
Want to charge for triage too? Set an optional clinic-wide review fee under Billing → Payments. Leave it blank to review triage requests for free.
The patient pays
For an appointment or a phone/video consult, the patient is asked to authorize the fee close to the visit — a successful authorization confirms the booking. The money is only heldat this point, not taken, so if you don't end up charging, they pay nothing.
A triage requestworks differently: if you've set a review fee, the patient pays it up frontwhen they submit — it covers your clinical review and is charged straight away. It's a separate, standalone fee: if the triage turns into a consultation, that visit is billed on its own.
A hold can expire if a visit is far out or delayed. If that happens the request shows “payment authorization pending” and the patient is asked to re-authorize — so hold off until it clears.
Set the final fee when you resolve the visit
When you finish, you pick an outcome and the final fee:
- Full fee — capture the whole amount you held.
- Reduced fee — capture less than you held (the rest is released).
- No charge (₹0) — e.g. you referred them elsewhere, deferred, or moved them to an in-person visit. The hold is released and the patient pays nothing.
Mercurie captures exactly the amount you set, and Razorpay settles it to your bank.
Refunds & payment questions
Because the payment is collected on your account, you handle refunds directly from your Razorpay dashboard, and patients are asked to contact your clinic first for any payment query. Mercurie is the technology facilitator, not a party to the payment.
What does Mercurie charge?
Nothing on the transaction — the full consultation fee is yours. Your Mercurie subscription (seats) is billed separately. The only deduction on a payment is your payment gateway's standard fee, charged by Razorpay to your account.
Online payments are optional. If your clinic prefers cash or its own UPI, just leave payments disconnected — nothing else changes.
Questions? contact@mercurie.ai