User Guides
Step-by-step guides for patients and providers using Mercurie.
For Patients
Create your account, complete your profile, and get your Health ID.
Upload, view, and share your medical documents.
Upload X-rays, CT/MRI scans, and radiology reports (DICOM, ZIP, or PDF) and view them in the browser.
View and manage your appointments with care providers.
How online payments work — confirming appointments, triage review fees, and refunds.
Join phone or video consults from your appointments page; what to expect.
Use the voice AI assistant to prepare for appointments.
For Providers
Set up your provider profile, get your HP ID, and share your QR code.
Onboard new patients via QR code, Health ID, email invite, or manual creation.
Navigate the overview, records, prescriptions, and vitals tabs.
View patient imaging in the browser — pan, zoom, window-level; supported formats and the multi-slice download fallback.
Record a consultation and generate a structured clinical note with AI.
Your AI assistant: ask about your day, draft referrals or notes, search literature.
Run phone or video consults; recording auto-routes into your scribe queue.
Ask natural language questions about a patient's records — now built into the Mercurie Concierge.
Configure templates, defaults, and letterpad layout.
Write your own scribe templates — DSL syntax, canonical sections, FHIR mappings, and worked examples.
Add physicians, nurses, and assistants to your organization — and what each role can access.
Connect your own payment account so patients pay you directly through Mercurie for appointments and triage.
Move records from your current EMR into Mercurie (or export/sync out) over the FHIR API, using a principal-bound API key.
Need help?
Our guides are kept up to date with the latest version of the app. If something looks off, let us know.