Joining a telehealth consult
How to join your appointment by phone or video, and what to expect during the call.
Find the appointment
Open Appointments from the top navigation. Telehealth consults look identical to in-person ones, but when your clinician has set up a video room, an emerald Join video consult button appears above the appointment card.
The Join button only appears for the active session — it disappears once the consult ends.
Read the recording notice
Before the call connects, you'll see a panel explaining that the consult will be recorded so your clinician's notes can be drafted automatically. Click I understand — start consult to continue.
The recording stays inside your clinic's Mercurie account; it isn't shared with third parties or sold. You can request deletion any time.
Allow camera and microphone
Your browser will ask for camera + microphone permission. Allow both. If the permission box doesn't appear, check the browser's address-bar lock icon and re-allow.
Use Chrome, Edge, Firefox, or Safari on a recent OS. The video runs in-app — no separate download or app install needed.
During the consult
Speak naturally — there's no need to lean toward the microphone. Standard call controls (mute, video on/off, leave) are at the bottom of the screen. Use the chat panel inside the call if you need to share a number, allergy, or symptom you forgot to mention.
After the consult
When you click Leave, the call ends and you return to your appointments page. Your clinician's notes draft within a few minutes; you'll see them in My Records once your clinician reviews and saves them.
Phone consults
For phone-only consults, your clinician initiates the call from their end. Your phone rings; answer normally. The call is recorded for note generation in the same way as a video consult.
If you missed the call, your clinician can re-dial. The phone number that calls you will be your clinic's purchased line, not a personal number.
Tip: Find a quiet spot before joining. The AI scribe transcribes the conversation, so background noise can lower note quality.
If something feels off after the consult, you can request your clinician to delete the recording or re-write the note.